Opening your account is simple.\r\n
\r\n To open an account and claim your cashback, please fill in the
You can open a demo account with our
Yes, currently new accounts will receive up to 50 (AU$) cashback on their initial\r\n trades.
\r\nThere are no limitations on withdrawing your cashback once its been redeemed.
Unlike many\r\n other brokers, we pride ourselves on fairness and transparency, and do not subject our clients\r\n to unrealistic trading volume requirements before cashbacks can be withdrawn.
HighLow Points is our loyalty program, for which a pending cashback can be received through\r\n points earned in the previous month. Points are accumulated depending on your tier level with\r\n HighLow.
\r\n \r\n\r\n \r\nA pending cashback is a reward that can be redeemed through trading on a one-to-one\r\n basis.
e.g. If you trade $100 and have $100 in pending cashback, it will be redeemed into real\r\n funds.
Opening your account is simple.\r\n
\r\n To open an account and claim your cashback, please fill in the
You can open a demo account with our
Yes, currently new accounts will receive up to 50 (AU$) cashback on their initial\r\n trades.
\r\nNo, The withdrawal amount has been deducted from your account balance and is awaiting\r\n processing.
\r\n \r\n\r\n \r\nLog in to My Account and click on 'Withdrawal' and submit\r\n the amount you would like to withdraw.
\r\nBank withdrawal requests made by 12pm business days will be processed on the same day. \r\n
\r\nPlease allow between 1-3 working days for receipt of funds into your nominated bank\r\n account.
\r\nBank withdrawals made before 12pm AEST/AEDT will be processed at 12pm.
\r\n\r\nNeteller withdrawals are processed daily at 12pm AEST/AEDT.
\r\nIf you're having trouble logging into your account, here are some things you can try.
\r\nThe minimum deposit amount is AUD$50.
\r\nThere are no limitations on withdrawing your cashback once its been redeemed.
Unlike many\r\n other brokers, we pride ourselves on fairness and transparency, and do not subject our clients\r\n to unrealistic trading volume requirements before cashbacks can be withdrawn.
HighLow supports deposits in Australian Dollar (AU$).
\r\nWe currently accept legal residents of Australia only as HighLow clients.
\r\nThere are no deposit fees.
\r\n There is a 1.5% withdrawal fee, deducted from the withdrawal amount, for withdrawals via Neteller.\r\n
You can only withdraw less than $50 (AUD) if you are closing your account.
\r\n\r\nIf you would like to close your account, please contact support and we will process the account\r\n closure and balance withdrawal for you.
\r\nThe minimum withdrawal amount to Neteller is $50.
The HighLow demo account has an opening balance of $10,000 of virtual funds depending on your\r\n selected base currency.
\r\nYes, just proceed to create a bank account and we will send those funds to your nominated bank.\r\n
HighLow will send funds from National Australia Bank in Australia and there will be a 20\r\n (AU$) fee for the international transfers to overseas bank accounts.
This fee will\r\n be withheld from your withdrawal amount.
Further receiving fees may be charged by your bank.\r\n
Please check with your bank for more information on their receiving fees.
There are no fees for incoming deposits via Bank, Neteller or Credit Card.
No, we do not store credit card information on our servers.
The information is held with\r\n third party payment processors, in compliance with the PCI Data Security Standard (PCI-DSS).\r\n
The minimum deposit amount is AUD$50 if you're funding your account by credit card.
\r\nThe maximum withdrawal amount to Neteller is $10,000 per day.
$20,000 per day is the limit for Neteller.
\r\n \r\n\r\n \r\nThere is a 20 (AU$) fee for international transfers to overseas bank accounts.
Your cashback can be redeemed through trading, on a one-to-one basis, up to a maximum of 50\r\n (AU$).
\r\nIt can be redeemed with a single trade (e.g. 50 x 1 trade) or multiple trades (e.g. 10 x 5\r\n trades).
\r\nYou can only withdraw less than AU$10 if you are closing your account.
If you would like to close\r\n your account, please contact support and we will process the account closure and balance withdrawal\r\n for you.
You can only withdraw less than $50 (AUD) to Neteller if you are closing your account.
\r\n\r\nYou can however withdraw a minimum of $10 (AUD) by Bank Transfer.
\r\n\r\nIf you would like to close your account, please contact support and we will process the account\r\n closure and balance withdrawal for you.
\r\nHighLow Markets’ options are types of non-leveraged derivative options. There are currently four\r\n types of HighLow Markets’ options: HighLow, HighLow Spread, Turbo and Turbo Spread.\r\n\r\n
\r\nFor HighLow and Turbo options there is no spread and trades are executed at the mid-price. While for\r\n HighLowSpread and Turbo Spread there is a bid/ask spread.
\r\nA \"HighLow\" option is a type of non-leveraged derivative option that shows the mid-price, also known\r\n as the at-the-money price. HighLow offers expiries at 15 minutes, 1 hour and 1 day, with payouts of up\r\n to 180% to 200% depending on the asset and duration.
\r\nHighLow differs from \"HighLow Spread\" in that there is no spread and trades are executed at the\r\n mid-price.
\r\nA “HighLow Spread” option is a type of non-leveraged derivative option that shows a bid/ask spread,\r\n the standard method of price making in the Forex Markets.
\r\nHighLow Spread offers expiries at 15 minutes, 1 hour and 1 day with payouts of up to 200% or double\r\n your investment.
\r\n
A \"Turbo\" option is a type of non-leveraged derivative option that shows the mid-price, also known as\r\n the at-the-money price. Turbo offers expiries at 5, 3, and 1 minute and 30 seconds with payouts of up\r\n to 180% to 200% depending on the asset and duration. It is also known as an option on demand (or OOD).\r\n It has is a fixed duration and the The expiry time can be 30 seconds, 1 minute, 3 minutes, or 5\r\n minutes.
\r\nTurbo differs from \"Turbo Spread\" in that there is no spread and trades are executed at the\r\n mid-price.
\r\nA “(High) Call” option is an agreement that give the option buyer the right, but not the obligation,\r\n to buy a stock, bond, commodity or other instrument at a specified price within a specific time\r\n period. The stock, bond, or commodity is called the underlying asset.
\r\nA call buyer profits when the underlying asset increases in price.
\r\nA put option is an option contract giving the owner the right, but not the obligation, to sell a\r\n specified amount of an underlying security at a specified price within a specified time frame.\r\n
\r\n\r\n A put buyer profits when the underlying asset decreases in price.
\r\nTraders Choice is a sentiment indicator that allows traders to monitor current trading trends in real\r\n time. This feature is located on the left-hand side of the trading chart and provides continuous\r\n updates whilst traders are trading.
\r\nTraders Choice will appear after 4 trade actions and will update every 1 minute for 15 minute\r\n options, 5 minutes for hourly options and 15 minutes for daily options.
\r\nTraders Choice can also be shown/hidden from view according to your preference.
\r\nHighLow is committed to protecting your secure and personal information using cutting edge\r\n technology on our web site and trading platforms. Upgrading your browser to the latest or a higher\r\n version can ensure you get some important security updates to provide the highest level of security\r\n during browsing. More importantly, traders will not be able to access the trading platform after\r\n 27th May 2018 provided the browser is updated to the latest or a higher version. Please\r\n refer to question ‘How to upgrade my Browser?’ for more details.
Please click one of the link based on the Operating System (OS) and Browser you are using to get\r\n instructions on how to update your browser to stay secured.
\r\nYes, please check the Trading\r\n Conditions for maximum exposure for your base currency.
\r\nBecause the implied volatility is lower as the option matures, the spread narrows due the payout\r\n being fixed.
\r\n \r\n\r\n \r\nNo, the spread is variable. In general, the shorter the time left until expiry, the narrower the\r\n spread.
\r\n \r\n\r\n \r\nYes, you have the right to close the option early (before trade end time).
Please refer to the
Yes.
\r\n \r\n\r\n \r\nNo, you will not get back the initial investment.
\r\nwe can provide you with technical assistance on how to use the trading platform and will endeavour to\r\n answer any queries you may have. Any advice provided by Highlow Markets is general advice only and\r\n without taking account your objectives, financial situation or needs. Before acting on any advice,\r\n consider the appropriateness of the advice, having regard your objectives, financial situation and\r\n needs and obtain a copy of the Product Disclosure Statement and Terms and conditions before making a\r\n decision to invest in any financial product issued by Highlow Markets Pty Ltd. You should consider\r\n obtaining financial advice that takes into account your personal objectives, characteristics or needs\r\n before making a decision to invest in any financial products offered by Highlow Markets Pty Ltd
\r\nPlease check the Trading Conditions for\r\n maximum exposure for your base currency.
\r\nPlease check the Trading Conditions for\r\n maximum exposure for your base currency.
\r\nOur system is setup to turn down orders whose rates change at the time of purchase, to\r\n protect customers who may not be able to execute transactions at the intended price.
\r\n \r\n\r\n \r\nThe time zone we refer to for the expiry time is AEST/AEDT. The system will automatically shift to\r\n your local computer time.
\r\n \r\n\r\n \r\nPlease refer to the Option\r\n Schedule page.
\r\nWe offer four option types. HighLow, HighLow Spread, Turbo and Turbo Spread.
\r\n \r\n\r\n \r\nPlease refer to the Option\r\n Schedule page.
\r\nNo, there is an \"End Trading\" time for all HighLow and Spread HighLow options.
This can be\r\n anything between 2 minutes before expiry (for a 15 minute option) to 10 minutes before expiry (for a\r\n daily option).
The End Trading time can be viewed on the chart in the trading platform on the\r\n left of \"Expiry\" with the text \"Stop\".
The Contract Rate is the rate at the time an option is purchased.
Also known as the\r\n Trade Rate or Execution Rate.
The rate at which the option expires and the market mid-rate at the time of expiry.
\r\n \r\n\r\n \r\nPlease refer to the Expiry\r\n Rates page on our website.
\r\nCrypto - Bitfinex, BitMEX, Forex - FXCM
HighLow rates are displayed up to a maximum of 5 decimal points. e.g. EURUSD\r\n 1.12345.
For currency pairs that include Japanese Yen (JPY), rates are displayed up to a\r\n maximum of 3 decimal points. e.g. AUDJPY 91.234.
No, they do not always coincide.
Although rates are delivered based on the current market\r\n price, HighLow adopts a system where rates are individually delivered for each option.
\r\n
No, although in nearly all cases they are the same, they are not guaranteed to be the same.\r\n
HighLow adopts a system where rate information is individually delivered for each\r\n option.
Due to a possible milliseconds difference in the delivery of a rate for an\r\n option, it is conceivable that the expiry rates will not be the same.
Rates used are the rates delivered by our third party feed providers.
HighLow takes no part in\r\n the determination of expiry rates.
No, the financial markets are closed on weekends.
Please refer to our
Payouts vary depending on the option and can be between 180% and 200%.
Please make\r\n sure to confirm the payout on the trading platform prior to trading.
If the option you purchase closes In-The-Money at the time of expiry you are entitled to the payout\r\n associated with that particular option. This can be anything between 180% and 200%.
\r\n \r\n\r\n \r\nThe payout is determined by the pricing algorithm which is based on a number of factors including\r\n the time left to expiry and the implied volatility of the asset.
\r\n \r\n\r\n \r\nThe complete details of your last 5 transactions will be displayed here.
These include Asset,\r\n Strike Price, Purchase Time, Status, Expiry Time, Closing Rate, Investment Amount and Payout Amount.\r\n
Yes, you can!\r\n
\r\n HighLow Markets' secure, reliable, and easy-to-use trading platform can be accessed conveniently on\r\n your mobile phone or desktop browser and is also available as a native Android app.\r\n
\r\n For more information, please visit
It is not recommended to login simultaneously from both live and demo trading platforms since this\r\n may result in a service failure.
\r\n \r\n\r\n \r\n$10
\r\n \r\n\r\n \r\nThere is no limit on the number of trades.
When processing a trade there are times when a delay occurs. This means that the rate shown is\r\n being different to the actual rate at the time, hence the stale rate error message. After a few\r\n seconds the new rate will refresh and the current rate will be once again available.
\r\n \r\n\r\n \r\nThe most common reason is that the feed was stale, not current, and out of market.
This could\r\n be due to latency or the rate feed not updating.
Under these circumstances HighLow reserves the\r\n right to cancel trades.
In most instances the issuing financial institution is where you would find the answer.
If\r\n the card is overdrawn the payment won't be accepted.
If a card has been reported lost or\r\n stolen the payment will also not be accepted.
HighLow Points is our loyalty program, for which a pending cashback can be received through\r\n points earned in the previous month. Points are accumulated depending on your tier level with\r\n HighLow.
\r\n \r\n\r\n \r\nA pending cashback is a reward that can be redeemed through trading on a one-to-one\r\n basis.
e.g. If you trade $100 and have $100 in pending cashback, it will be redeemed into real\r\n funds.
Yes, just proceed to create a bank account and we will send those funds to your nominated bank.\r\n
HighLow will send funds from National Australia Bank in Australia and there will be a 20\r\n (AU$) fee for the international transfers to overseas bank accounts.
This fee will\r\n be withheld from your withdrawal amount.
Further receiving fees may be charged by your bank.\r\n
Please check with your bank for more information on their receiving fees.
We recommend that you use the latest version of your browser.
\r\n \r\n\r\n \r\nYou may login via mulitple devices subject to our terms and conditions.
We recommend a CPU above Pentium 500MHz.
\r\n \r\n\r\n \r\nOur trading hours are 9:00am Monday Morning to 8:00am Saturday Morning AEDT.
Please check our
Our office hours are 8:00am to 6:00pm AEDT, Monday to Saturday.
Go to the Trade Actions Report, which is located below your account balance after logging\r\n in.
Select the Trade Actions tab, set the dates you wish to see from the report and then click\r\n on the PDF icon to download.
There is a 20 (AU$) fee for international transfers to overseas bank accounts.