Frequently asked questions

From the account opening screen, please enter your information as follows.

• Enter your first and last name in Roman characters. Example: TARO YAMADA
• Set a password that includes uppercase and lowercase letters and numbers, 7–10 characters in length. Example: Aa12345
• Please enter an email address that can receive messages. If you cannot receive emails, we will not be able to approve your account.
• For Country, select the country where you reside.
• For Currency, please select JPY.
• If you understand and agree to the contents, check the checkbox.
• After filling in all fields, click [Open Account].

On the login screen, click “Forgot Password”.

Enter your email address and click the reset button. An email will be sent, so click the link in the email.

The password change screen will appear; enter your new password (must include uppercase and lowercase letters and numbers, 7–10 characters, e.g. Aa12345).

Per position

• Minimum investment amount: 500 JPY
• Maximum investment amount: 200,000 JPY
• Maximum total amount of open positions: 5,000,000 JPY

*Investment amounts are subject to change depending on market conditions, etc. Thank you for your understanding.

The payout multiplier is not fixed; it fluctuates depending on the instrument and market conditions. Please check the trading screen.

The tradable instruments and maturities (expiry times) are also determined by the system according to market conditions and are subject to change.

The trading screen will show the instruments and maturities currently available.

You can trade directly from your smartphone’s browser (Chrome, Safari, etc.). We do not currently offer a smartphone app.

Open the trading screen in your browser and tap the button at the bottom right to display the trading panel.

On weekdays, trading is basically available 24 hours a day.

*Tradable instruments vary depending on market conditions, so please check the trading screen after logging in.

Cryptocurrency-related instruments can also be traded on weekends (Saturday and Sunday).

*Depending on volatility, market conditions, or system status, you may be unable to trade even during trading hours. If you see a message indicating that trading is unavailable, please try again after several minutes to a few hours.

Whether early close is available

Short positions can be sold up to 30 seconds before expiry. Long positions whose expiry is shown with a date (e.g., Feb-20) cannot be sold early.

How to close early

1. Your open positions are shown under [Open Positions] on the left side of the trading screen.
2. Click [Early Close], check the return price, then click [Confirm Early Close] within 5 seconds.

*Even for trades that are eligible for early close, you may not be able to sell depending on volatility or other market conditions. Thank you for your understanding.

• Online wallet deposit (Peska, Sticpay) - reflected immediately
• Cryptocurrency deposit (BTC, USDT-ERC20)
• Bank transfer

We support the methods above.

Details on deposit/withdrawal processing times

Deposit method	Minimum deposit amount
Online wallet (Peska, Sticpay)	5,000 JPY or more
BTC deposit	0.001 BTC or more
USDT deposit	50 USDT or more
Bank transfer deposit	50,000 JPY or more

If you deposit less than the listed minimums, please make an additional deposit for the difference and then contact customer support ([email protected]).

Photo ID (one of the following)

• Driver's license (both sides)
• Passport
• My Number card (please cover your Individual Number)
• Other photo-bearing official document

Documents that can verify your current address (one of the following)

• Driver's license (both sides)
• Passport
• My Number card (please cover your Individual Number)
• Other official documents, health insurance card
• Resident card issued within the last 6 months
• Postal item with postmark dated within the last 3 months

The minimum withdrawal amount is 10,000 JPY.

• We do not support withdrawals of less than 10,000 JPY.
• Funds will be sent to the withdrawal destination specified by the user.

Your funds are held in segregated accounts with highly trusted financial institutions worldwide and are managed with strict controls.

Yes. You can download them from here.

Your account may be forcibly closed if any of the following apply.

• If we determine that there is suspicion of using automated trading software.
• If we determine that there is suspicion of collective or coordinated use.
• If we deem that your deposit and withdrawal amounts are outside the normal range compared to your trading volume.
• If identity documents, utility bills, mail, etc. have been falsified.
• If it is confirmed that the same person has opened multiple accounts (we may close all related accounts).
• If we otherwise determine that you are in violation of the Terms of Use.